Tracking your order
Wondering where your coffee is? Track your box from your email or your Brewly account.
Once your box ships, you can track it from your email or your Brewly account.
Track from your email
When your box leaves our roastery, we'll send a shipping confirmation email. Click Track my box to see the latest status from the carrier.
Track from your account
- In the top right of brewly.com, click Account, then select Orders.
- Find the order you want to track.
- Click Track to open the carrier's tracking page.
Understanding tracking statuses
- Label created: your box is packed and waiting for pickup.
- In transit: your box is on the way.
- Out for delivery: it should arrive today.
- Delivered: the carrier has marked your box as delivered.
Please note: tracking can take up to 24 hours to update after you receive your shipping email.
If your tracking hasn't changed in 3 business days, or it says delivered but you don't have it, see What to do if your box arrives damaged or late.